Refund policy

Return & Refund Policy

Last updated: 17 September 2026

At Voltwalk, we carefully check every order before dispatch. We do not offer returns or refunds for products that have been delivered correctly and are in good condition. However, we provide an exchange for eligible damaged, defective, wrong, or size-issue products.

Eligible Exchange Requests

You may request an exchange within 3 days of delivery if:

You received a damaged or defective product.
You received a product different from what you ordered.
You received the wrong size.

An unboxing video is compulsory for all damaged, defective, or incorrect-product claims. The video must clearly show the sealed package from all sides and the opening of the parcel.

Exchange Conditions

To be eligible, the product must:

Be unused, unworn, and in its original condition.
Have all original tags, packaging, and accessories intact.
Be safely packed before return shipment.
Be sent through India Post after receiving return approval from our support team.

Once the exchange request is approved, the product must be shipped within 2 days to the return address shared by our team.

Size Exchanges

If Voltwalk sends an incorrect size, we will cover the applicable shipping costs.
If the correct size was delivered but it does not fit, return and re-shipping charges will be borne by the customer.

Refund Policy

Refunds are not available for successfully delivered orders. In exceptional cases where a refund is approved for an unavailable replacement or another valid issue, it will be processed to the original payment method after verification.

Shipping charges paid in advance for Cash on Delivery orders are non-refundable if the order is returned to origin due to refusal, an incorrect address, failed delivery attempts, or non-confirmation of the order.

How to Request an Exchange

Registered name and mobile number
Alternate mobile number
Order details
Unboxing video
4–5 clear product images from different angles

Phone / WhatsApp: +91 9410104487
Email: harmonytunesforever@gmail.com

Once we receive and inspect the returned product, we will dispatch the replacement within 3 business days and share the dispatch details with you.